1. Refund eligibility
You may request a refund within 7 days of purchase if none of the purchased credits has been used. We will also review duplicate charges, unauthorized purchases, and verified technical failures that prevented delivery of the purchased credits. Any rights required by applicable consumer law remain unaffected.
2. Non-refundable cases
Except where required by law, purchases are not refundable after any purchased credits have been used, when the request is made more than 7 days after purchase, or when access was suspended for abuse, infringement, fraud, or another violation of our Terms.
3. How to request a refund
Email [email protected] with the email used at checkout, your Creem order or transaction ID, purchase date, and a short reason. Do not send payment-card details, passwords, or API keys.
4. Review and payment timing
We aim to respond within 3 business days. Approved refunds are issued through Creem to the original payment method. Your bank or payment provider may need an additional 5–10 business days to display the refund.
5. Credit balance after refund
Refunded credits may be removed from your balance. If a refund, reversal, or chargeback exceeds the unused balance, access may be limited while the account is reviewed.